Freelance Call Center Agent

Job Description:

Do you believe in Pakistan's talent? Are you a Call Center Professional? Are you ready to help build a cadre of Work-At-Home, Call Center Professionals that will revolutionize the Industry?

GlowChip CRM is a San Francisco Bay Area, Outbound Solutions Company, that offers telemarketing services to a variety of industries. We are looking for CRM-savvy business managers who can build and manage teams of Work-At-Home Telemarketers to help our US clients SELL.

- 1+ years of outbound telemarketing experience
- An understanding of sales, marketing and customer support processes
- A general knowledge of relational database concepts
- Experience with Predictive Dialer Solutions (Five9, InContact, Safesoft) preferred, but not required
- Strong interviewing and listening skills
- Proven writing and presentation skills
- Neutral, impeccable, English
- Strong Internet connection (Atleast 4Mbps Download/Upload)
- Computer with 4MG RAM, Core I Processor, and MS Office
- College Degree

Responsibilities Include

- Recruiting, Training, and Monitoring English-Fluent Work-At-Home Telemarketers
- Identifying business/process issues
- Conducting Customer Relationship Management workshops
- Developing English skills of high potential telemarketers
- Managing and analyzing outcomes and producing reports

Note: You MUST HAVE NO HARD ACCENT. We are looking for NEUTRAL or AMERICAN/UK Accent.
All interviews will be conducted via Skype.
WOMEN STRONGLY ENCOURAGED TO APPLY.

IN YOUR COVER LETTER. TYPE YOUR SKYPE ID, CONTACT NUMBER, EMAIL ADDRESS, AND AVAILABILITY TO START. Make sure you type everything correctly.

Skills Required:

- 1+ years of outbound telemarketing experience
- An understanding of sales, marketing and customer support processes
- A general knowledge of relational database concepts
- Experience with Predictive Dialer Solutions (Five9, InContact, Safesoft) preferred, but not required
- Strong interviewing and listening skills
- Proven writing and presentation skills
- Neutral, impeccable, English
- Strong Internet connection (Atleast 4Mbps Download/Upload)
- Computer with 4MG RAM, Core I Processor, and MS Office
- College Degree